These terms apply to bookings made via on any online travel agents used to book accommodation with the host such as AirBnB or Booking.com, the website, by email or telephone or in person.
Your booking is confirmed and a legal contract concluded once your payment has been successfully made.
No booking is made or contract concluded when payment is declined or unauthorised.
LANGFORD FARM will facilitate payment of your booking but you do not pay any fee or charge to LANGFORD FARM for its services.
You agree that the booking is for a short term stay for leisure, business or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
Bookings can be for any length from one night up to five months.
Bookings may be made at any time up to 9.00pm on the first night of your stay.
Bookings may only be made by a person aged 18 or above and there must be at least one person aged 18 or above staying in the accommodation.
You may not re-sell or re-assign your booking to any other person or organisation except with the express authority of the Supplier.
All payments shall be made by Credit or Debit Card. does not charge booking fees or credit or debit card fees.
Full payment is required upon booking unless expressly agreed otherwise by the Supplier. LANGFORD FARM shall supply an invoice on behalf of the Supplier.
The total price for your entire stay will be presented to you before you confirm your booking and make payment.
Pricing is dynamic and therefore the price for the same or similar accommodation may vary over time after your booking is made.
This does not confer upon or the Supplier any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
The following cancellations provisions apply unless specified otherwise in the reservation information provided prior to booking
Both LANGFORD FARM (on behalf of the Supplier) and you may cancel the booking at any time up to 7 days prior to the first day of your booking in which case a full refund will be made to you.
If you cancel the booking within seven days of the first day of your booking, then the Supplier reserves the right to retain the full amount paid.
Any refund will be at the Supplier’s entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was off a lesser value.
The Supplier reserves the right to cancel bookings within seven days of the first day of the reservation where it is necessary due to reasons outside of the Supplier’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation you will receive a full refund.
Check-in time and check-out time shall be detailed in the reservation information unless expressly agreed by the Supplier otherwise.
The Supplier may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
Your booking is for serviced accommodation rather than a hotel or guest house service (unless expressly specified otherwise). The Supplier does not provide meals or newspapers.
Included in your room/apartment will be linen and towels. A cleaning service is provided and further information is available on request.
Your accommodation will also include a supply of coffee and tea.
You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular, you and your guests must not:
Failure to depart from the property at the allocated departure times unless expressly agreed by the Supplier and the guest otherwise will result in a standard charge of £30 per additional hour.
If you fail to depart by the agreed time we will charge your card where the supplier finds evidence of a late departure.
LANGFORD FARM reserves the right, on behalf of the Supplier, to charge to the credit/debit card used for payment or any other card used to provide security in respect of:
A standard charge of £150 will be charged to your card where the Supplier finds evidence of smoking within the accommodation to cover cleaning costs but the Supplier reserves the right to charge additional amounts to cover any damage caused by smoking.
Such costs may be charged on check-out but reserves the right, on the behalf of the Supplier, to apply such charges to your card at a later date where necessary.
Where we or the Supplier are unable for any reason to apply such a charge against your credit/debit card then an invoice will be sent to you and which you agree to pay within 14 days of receipt.
LANGFORD FARM or the Supplier will provide a receipt including a break-down of costs for all additional charges made to your credit or debit card.
LANGFORD FARM processes information about you that you provide when making a reservation in accordance with our privacy policy.
By providing this information you consent (on your behalf and on behalf of each member of your group) to such processing and you warrant that all information provided by you is accurate.
You should note that Suppliers are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish or Commonwealth Nationalities Suppliers are required to take details of your passport or other travel documentation and the address of your next destination.
For full details on how we collect, use and store personal data including the use of cookies please see our full privacy policy.
We use a secure third party service to process card payments (www.stripe.com/gb).
This service is PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms.
We do not make or store any copy of your card details in our own systems or elsewhere.
You can read the privacy policy of the third party provider here.
LANGFORD FARM will seek to respond to or resolve any reasonable enquiry you may direct to it in relation to your booking, however shall not be liable for any delay in or failure to respond to or resolve an enquiry raised directly with itself.
If in doubt you should contact the Supplier directly using the details provided in the booking confirmation.
LANGFORD FARM and the Supplier want to ensure that you have an enjoyable stay.
If you have a problem during your stay, please talk to any member of the Supplier’s staff who will be able to help you.
If the Supplier is unable to informally resolve any complaint you have at the time of your stay, then you may submit a formal complaint in accordance with this procedure.
Formal complaints should be submitted in writing to the Supplier email or postal address provided in the reservation information and booking confirmation.
Please provide as much information as possible in order that the Supplier may properly investigate your complaint.
If you wish to make a complaint about ’s services (i.e. in relation to the booking process only) then this should be submitted to the email or postal address below.
Your complaint will be dealt with by an appointed member of the management team. aims to respond to formal complaints within two working days but if this will not possible will notify you of this and of when it expects to respond. will set out the outcome to your complaint in writing.
Email address: sarah@coconutcreatives.co.uk
Postal address: Langford Farm, Paradise Lane, Woodlands, Hampshire, SO407GS
LANGFORD FARM reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.
As an agent holds no liability to you in relation to your booking or stay at and use of the accommodation. Such liability lies with the Supplier in accordance with the following terms of this clause.
LANGFORD FARM endeavours to ensure that all information provided prior to, during and after your booking has been made is accurate but shall not be responsible for any incorrect or missing information regarding the accommodation or booking.
The liability of the Supplier to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case the Supplier’s liability will be limited to the maximum prescribed under that Act) except where such loss is caused by the Supplier’s negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
The Supplier shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation or goodwill.
The Supplier shall not be liable for any damages or loss caused by conditions or events beyond its control including, but not limited to:
Delay in manufacture, production or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods
Nothing in this clause or these terms shall limit either the Supplier or ’s liability for death or personal injury or in respect of fraudulent misrepresentation.
LANGFORD FARM accepts no responsibility for a lack of enjoyment, we will not give compensation if a guest did not enjoy their stay.
If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable or in conflict with the law of any jurisdiction, the validity, legality and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach.
A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.
These terms and conditions constitutes the entire agreement of the parties and supersedes all prior communications, understandings and agreements relating to the subject matter hereof, whether oral or written.
The Supplier shall be entitled to enforce its rights under this Agreement against you or any person staying at or using the accommodation.
Otherwise, nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.
This Agreement shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction in so far as any matter arising from this Agreement is required to be referred to a court of law.
Please ensure both children and adults are CLEAN before entering the hot tub.
This is a salt water natural tub and the delicate balance can be easily disturbed with foreign entities such as suntan lotion, body creams, make-up etc.
Please, please enter clean & free from lotions!
IF YOU ARE UNSURE IF THE WATER QUALITY IS CHANGING, PLEASE CALL SARAH 07786 137768 TO COME AND TEST THE WATER (9-5PM).
If the hot tub is excessively used and water quality has become poor, please let us know immediately and someone can come and test the water and adjust accordingly.
If you are unsure, just ask!
We want you to enjoy your time in the Hot Tub, but please remember, we do have neighbours close to us, so keep the noise to a minimum after 11pm.
No under 4s in the hot tub.
Children should be supervised at all times.
Any children under the age of 16 must not use the hot tub for any longer than 20 minutes at time to ensure that they are not dehydrated.
Furthermore, children under the age of 13 must not use the hot tub for longer than five minutes at time to prevent injury.
LANGFORD FARM will not be responsible for any accidents or injuries that happen both inside the hot tub and the surrounding areas. Please be mindful if you go into the kitchen with wet feet the floor is slippery.
Children like to play with and pull off the air jets and control panels. These can all be easily broken and will be charged for if damage is found
Please ensure children do not eat, drink anything other than fresh water in the hot tub.
Small children’s toys are not allowed as these can become trapped in the filters Inflatables like small rubber rings are OK to use in the hot tub.
Langford Farm can post back items left behind by guests by arrangement. If we find an item of a personal nature we will always let you know.
Guests will have the choice to collect the item in person or have their item posted back, this is subject to a £10 admin fee, plus postage expenses.
While our farmhouse appears to be a remote countryside retreat, it actually forms part of a close community of New Forest residents that also share Paradise Lane where our Farmhouse resides.
To ensure that all guests enjoy a lovely break with us we have put together these noise guidelines that must be adhered to, without any exception.
Our farmhouse is advertised on our online listings with some accompanying House Rules (these are shown to all guests before agreeing to book the property) and are as follows:
You will receive a full refund if cancelled within seven days for:
A change in government travel restrictions
A positive COVID test from any member in your group
Refunds will not be issued if you cancel with less than seven days' notice., or if a member of your party has been advised to self-isolate.
Please note that we DO NOT give permission to use confetti balloons or confetti in the house.
If it is used then there will be a £30 surcharge taken out of the damage deposit for additional cleaning.
